Shipping is free on all U.S. orders of $150 or more. Orders under $150 ship for a flat $6 fee.Free shipping uses USPS Ground Advantage, FedEx Economy, or UPS Ground Economy. Faster options are available at checkout. Expedited rates shown at checkout

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">Shipping is free on all U.S. orders of $150 or more. Orders under $150 ship for a flat $6 fee.<br><br>Free shipping uses USPS Ground Advantage, FedEx Economy, or UPS Ground Economy. Faster options are available at checkout. Expedited rates shown at checkout are estimates; if your order needs a larger box, we will let you know right away if there is an additional cost.<br><br>We are not currently able to ship to Vermont because of the state&apos;s compliance requirements for small businesses.<br></span></p>

How much is shipping, and when is it free?

Orders ship from our headquarters in Georgetown, Texas, within 1 to 3 business days, unless an item is on pre-order or backorder.If you choose expedited shipping and order before 11 AM Central, your order ships the same business day. Orders placed af

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">Orders ship from our headquarters in Georgetown, Texas, within 1 to 3 business days, unless an item is on pre-order or backorder.<br><br>If you choose expedited shipping and order before 11 AM Central, your order ships the same business day. Orders placed after 11 AM ship the next business day. Expedited delivery dates are estimated by the carrier and are not guaranteed; UPS does not deliver on Saturdays or Sundays for any expedited service.</span></p>

When will my order ship?

You will receive a shipping confirmation email with a tracking link as soon as your order leaves our warehouse. You can also log in to your account and open the order to see its status.Tracking can take up to 24 hours to show the first scan after the

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">You will receive a shipping confirmation email with a tracking link as soon as your order leaves our warehouse. You can also log in to your account and open the order to see its status.<br>Tracking can take up to 24 hours to show the first scan after the label is created.<br><br>If tracking has not updated for several days, email us with your order number, and we will check with the carrier.</span></p>

How do I track my order?

Yes, as long as it has not shipped. Email support@shopwhiteelm.com right away with your order number and what you would like to change. Once an order leaves our warehouse, we cannot edit or cancel it, but you can return it once it arrives.Refunds for

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">Yes, as long as it has not shipped. Email support@shopwhiteelm.com right away with your order number and what you would like to change. Once an order leaves our warehouse, we cannot edit or cancel it, but you can return it once it arrives.<br><br>Refunds for cancelled orders are issued immediately; depending on your financial institution, the credit should appear on your statement within 3&#x2013;5 business days.</span></p>

Can I edit or cancel my order?

If your order has not shipped, email us immediately with the correct address, and we will update it. Once it ships, we cannot redirect it.The address, name, and email on an order are the customer's responsibility. If a package comes back to us becaus

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">If your order has not shipped, email us immediately with the correct address, and we will update it. Once it ships, we cannot redirect it.<br><br>The address, name, and email on an order are the customer&apos;s responsibility. If a package comes back to us because the address was incorrect, we will refund the purchase price minus the return postage, and you can place a new order.</span></p>

My shipping address is wrong. Can you fix it?

White Elm Priority Checkout is an optional add-on at checkout. The price is calculated entirely on your total at checkout. It includes: • Shipping protection: if your package is lost, stolen, or damaged in transit, we will replace it or refund you. F

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">White Elm Priority Checkout is an optional add-on at checkout. The price is calculated entirely on your total at checkout. It includes:&#xA0;<br><br>&#x2022; Shipping protection: if your package is lost, stolen, or damaged in transit, we will replace it or refund you. File the claim with us, not with the carrier; filing with USPS or UPS directly voids the coverage.<br>&#x2022; One free prepaid return or exchange label for that order.<br><br>If you decline Priority Checkout, you assume responsibility for the package once it leaves us. Carrier insurance covers up to $100 on Priority Mail and UPS Ground; USPS Ground Advantage is not insured. Priority Checkout is non-refundable.<br><br><br></span></p>

What is White Elm Priority Checkout?

Some colors sell out and are offered on pre-order while the next production run is on its way. The product page shows the estimated ship window. Your card is charged at the time you place the order. Pre-orders ship in the order they were received as

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">Some colors sell out and are offered on pre-order while the next production run is on its way. The product page shows the estimated ship window. Your card is charged at the time you place the order. Pre-orders ship in the order they were received as soon as stock arrives, and free or standard shipping timing starts from the ship date, not the order date.<br><br>If you order a pre-order item together with in-stock items, please email us at support@shopwhiteelm.com if you would like us to ship your in-stock items separately. You can cancel a pre-order any time before it ships by emailing us.</span></p>

How do pre-orders and backorders work?

Yes. International orders ship with DHL Express. Duties and taxes are calculated and prepaid at checkout, so there is nothing to pay on delivery. Shipping cost is shown at checkout once you enter your address.Please note that international orders are

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">Yes. International orders ship with DHL Express. Duties and taxes are calculated and prepaid at checkout, so there is nothing to pay on delivery. Shipping cost is shown at checkout once you enter your address.<br><br>Please note that international orders are not eligible for our warranty, and return shipping for international orders is the customer&apos;s responsibility.</span></p>

Do you ship internationally?

First, check around your door, with your neighbors, and with anyone else at your address; carriers sometimes mark a package as delivered a few hours before it arrives. If it has not turned up within 48 hours, email us with your order number.If you pu

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">First, check around your door, with your neighbors, and with anyone else at your address; carriers sometimes mark a package as delivered a few hours before it arrives. If it has not turned up within 48 hours, email us with your order number.<br><br>If you purchased White Elm Priority Checkout, we will file the claim and send a replacement or refund. If you did not, we are not able to replace lost or stolen packages, but we will help you file a claim with the carrier where coverage exists. Claims must be reported within three days of the delivery scan or seven days of the last tracking update.<br><br>For your protection, we recommend shipping to a secure location and choosing signature confirmation at checkout for high-value orders.</span></p>

My tracking says delivered, but I have not received my package.

When a package comes back to us because the address was incomplete or incorrect, we refund the purchase price minus the return postage once it arrives. You are welcome to place a new order with the corrected address.

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">When a package comes back to us because the address was incomplete or incorrect, we refund the purchase price minus the return postage once it arrives. You are welcome to place a new order with the corrected address.</span></p>

My package was returned as undeliverable.

Expedited shipping gets your order out the door faster, but the delivery date is the carrier's estimate and is not guaranteed by White Elm. If a carrier misses a guaranteed delivery date, we will file a claim on your behalf, and if the carrier refund

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">Expedited shipping gets your order out the door faster, but the delivery date is the carrier&apos;s estimate and is not guaranteed by White Elm. If a carrier misses a guaranteed delivery date, we will file a claim on your behalf, and if the carrier refunds the shipping cost to us, we pass that refund on to you. Shipping fees paid at checkout go directly to the carrier, so we cannot refund them unless the carrier does.&#xA0;</span></p>

I paid for expedited shipping. Why was it late?

Orders of $500 or more require a signature at delivery. If you will not be home, you can arrange a hold at your local carrier facility using the tracking number.

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">Orders of $500 or more require a signature at delivery. If you will not be home, you can arrange a hold at your local carrier facility using the tracking number.</span></p>

I placed a high-value order. Is anything different?

To ensure your order arrives by December 24th (within the U.S.), please place standard shipping orders by December 13th and expedited orders by December 19th. Pre-order items ship according to their specific estimated delivery windows. We update thes

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">To ensure your order arrives by December 24th (within the U.S.), please place standard shipping orders by December 13th and expedited orders by December 19th. Pre-order items ship according to their specific estimated delivery windows. We update these dates each holiday season.</span></p>

Orders and Shipping