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White Elm

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style></p><p data-path-to-node="0" id="isPasted">Yes, as long as it has not shipped. You can edit or cancel your order directly through the customer portal. If you run into any issues, email support@shopwhiteelm.com right away with your order number and the changes you would like to make.</p><p data-path-to-node="1">Please note that once an order has shipped, edits and cancellations can no longer be made. At that point, we cannot make any changes or cancel the order until you receive it, but you are welcome to start a return once it arrives.</p><p data-path-to-node="2">Refunds for cancelled orders are issued immediately; depending on your financial institution, the credit should appear on your statement within 3&#x2013;5 business days.</p>

Yes, as long as it has not shipped. You can edit or cancel your order directly through the customer portal. If you run into any issues, email support@shopwhiteelm.com right away with your order number and the changes you would like to make. Please no

Can I edit or cancel my order?

Orders and Shipping

Do you offer a discount for new customers?

Can I use more than one discount code?

I forgot to enter my discount code. What can I do?

Do you offer discounts for teachers, nurses, military or first responders?

Do you offer Buy Now, Pay Later?

Do you sell gift cards? How do they work?

Can I reuse a Facebook or Instagram code?

How do I contact you, and how fast will you reply?

Do you offer price matching or retroactive discounts?

General

How much is shipping, and when is it free?

When will my order ship?

How do I track my order?

My shipping address is wrong. Can you fix it?

What is White Elm Priority Checkout?

How do pre-orders and backorders work?

Do you ship internationally?

My tracking says delivered, but I have not received my package.

My package was returned as undeliverable.

I paid for expedited shipping. Why was it late?

I placed a high-value order. Is anything different?

(2026) Will my order arrive in time for the holidays?

Do you offer wholesale or corporate orders?

What is your return policy?

How do I start a return or exchange?

How do instant exchanges work?

How much does a return label cost?

How long until I get my refund, and where does it go?

What does finale sale mean? Can I return outlet items?

I received a damaged, defective or wrong item.

What happens to my rewards points if I return something?

Return conditions in full (the fine print)

I'm having issues using the return portal

Returns and Exchanges

Do you offer a warranty?

What does the warranty cover, and what does it not?

How do I file a warranty claim?

How does warranty claim get resolved?

Do you offer repairs outside the warranty?

I bought on TikTok Shop or another marketplace. Do the same policies apply?

My order arrived damaged, what can i do?

Warranty and Repairs

What is your vegan leather made of?

Will my laptop fit?

Will my water bottle fit in the side pocket?

Should I get the Gemini or the Gemini Mini?

Does the Gemini fit under an airplane seat?

How do I wear the Gemini as a backpack?

How much do the bags weigh?

How do I clean and care for my bag?

Are the bags water-resistant?

What are limited edition releases, and will they be restocked?

Products and Care

Why join White Elm Rewards?

How do points and VIP tiers work?

How do I redeem my points?

How does the refer-a-friend program work?

What are the VIP tier perks for warranty and returns?

Rewards

Where can I see the bags in person?

Where are White Elm bags designed and made?

About White Elm

Can I edit or cancel my order?Updated 12 days ago