My tracking says delivered, but I have not received my package.Updated 40 minutes ago

First, check around your door, with your neighbors, and with anyone else at your address; carriers sometimes mark a package as delivered a few hours before it arrives. If it has not turned up within 48 hours, email us with your order number.

If you purchased White Elm Priority Checkout, we will file the claim and send a replacement or refund. If you did not, we are not able to replace lost or stolen packages, but we will help you file a claim with the carrier where coverage exists. Claims must be reported within three days of the delivery scan or seven days of the last tracking update.

For your protection, we recommend shipping to a secure location and choosing signature confirmation at checkout for high-value orders.