This is not a live chat. Leave us a message and we will get back to you ASAP.

Let us know how we can help and we'll get back to you as soon as possible.

BACK TO HOMEPAGE 

White Elm

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">You will receive a shipping confirmation email with a tracking link as soon as your order leaves our warehouse. You can also log in to your account and open the order to see its status.<br>Tracking can take up to 24 hours to show the first scan after the label is created.<br><br>If tracking has not updated for several days, email us with your order number, and we will check with the carrier.</span></p>

You will receive a shipping confirmation email with a tracking link as soon as your order leaves our warehouse. You can also log in to your account and open the order to see its status.Tracking can take up to 24 hours to show the first scan after the

How do I track my order?

Orders and Shipping

Shipping & Delivery

Returns & exchanges

Changes & cancellations

Discounts & Payment

Ordering

Gemini & Gemini Mini Convertible Backpacks

Care instructions

Sizing

Warranty

Limited Edition Releases

Products

Do you offer a discount for new customers?

Can I use more than one discount code?

I forgot to enter my discount code. What can I do?

Do you offer discounts for teachers, nurses, military or first responders?

Do you offer Buy Now, Pay Later?

Do you sell gift cards? How do they work?

Can I reuse a Facebook or Instagram code?

How do I contact you, and how fast will you reply?

General

How much is shipping, and when is it free?

When will my order ship?

Can I edit or cancel my order?

My shipping address is wrong. Can you fix it?

What is White Elm Priority Checkout?

How do pre-orders and backorders work?

Do you ship internationally?

My tracking says delivered, but I have not received my package.

My package was returned as undeliverable.

I paid for expedited shipping. Why was it late?

I placed a high-value order. Is anything different?

(2026) Will my order arrive in time for the holidays?

What is your return policy?

How do I start a return or exchange?

How do instant exchanges work?

How much does a return label cost?

How long until I get my refund, and where does it go?

What does finale sale mean? Can I return outlet items?

I received a damaged, defective or wrong item.

What happens to my rewards points if I return something?

Return conditions in full (the fine print)

Returns and Exchanges

Do you offer a warranty?

What does the warranty cover, and what does it not?

How do I file a warranty claim?

How does warranty claim get resolved?

Do you offer repairs outside the warranty?

Warranty and Repairs

What is your vegan leather made of?

Will my laptop fit?

Will my water bottle fit in the side pocket?

Should I get the Gemini or the Gemini Mini?

Does the Gemini fit under an airplane seat?

How do I wear the Gemini as a backpack?

How much do the bags weigh?

How do I clean and care for my bag?

Are the bags water-resistant?

What are limited edition releases, and will they be restocked?

Products and Care

Why join White Elm Rewards?

How do points and VIP tiers work?

How do I redeem my points?

How does the refer-a-friend program work?

What are the VIP tier perks for warranty and returns?

Rewards

How do I track my order?Updated 43 minutes ago