General
Do you offer a discount for new customers?
Yes. Sign up for our emails and texts, and we will send a 10% off code for your first order. It cannot be combined with other codes.Look for the sign-up window when you visit the site, or use the form at the bottom of any page.
Can I use more than one discount code?
Only one discount code can be used per order. The welcome code, referral credit, and rewards redemptions cannot be stacked with each other or with sale pricing unless otherwise noted. Discounts can only be stacked with outlet final sale items.
I forgot to enter my discount code. What can I do?
Email us right away at [email protected] with your order number and the code you meant to use, and we will check whether we can apply it to your order. Codes must be valid for the items you purchased; welcome codes do not apply to outlet or fi
Do you offer discounts for teachers, nurses, military or first responders?
Not at this time. We are a small business and keep our pricing the same for everyone, with the best savings available through White Elm Rewards and our outlet.
Do you offer Buy Now, Pay Later?
Yes. At checkout, you can split your purchase with Afterpay, Sezzle, Klarna, or Shop Pay Installments.Shop Pay Installments: rates from 0% APR or 10 to 36% APR. Payment options are subject to an eligibility check and are provided by these lending par
Do you sell gift cards? How do they work?
Yes. Digital gift cards are available in the Gift Cards section of the site and are delivered by email. So you can send one to yourself or directly to the recipient. Gift cards can be used on anything on the site, including outlet items. They never e
Can I reuse a Facebook or Instagram code?
Discounts offered through Facebook and Instagram shopping are provided by those platforms, not by White Elm, and can not be applied to another order or replaced if your original order is returned, cancelled, or exchanged.
How do I contact you, and how fast will you reply?
Email [email protected] or use the contact form on this help center. Our team is in Georgetown, Texas, and answers Monday through Friday, 9 am to 4 pm Central. We reply to most messages within 24 hours.To help us move fast, include your order
Do you offer price matching or retroactive discounts?
Unfortunately, we do not offer price matching or apply discounts retroactively. Our sale prices and discounts are only available during the specified sale periods, and we do not adjust prices on past purchases outside of these times. We encourage you