Shipping & DeliveryUpdated 10 days ago
Shipping & Delivery FAQs
📦 File a Shipping Warranty Claim
If your package was lost or damaged during transit and you purchased our shipping warranty:
👉 Click here to file a claim
🚚 Is Shipping Free?
We offer FREE USPS Parcel Select or UPS Ground Economy shipping on all U.S. orders $150+
Orders under $150 ship for a flat $5 fee
Multiple orders may be combined to reduce shipping costs
Need special delivery instructions?
Contact us at [email protected] or add notes at checkout.
You may also upgrade shipping speed during checkout.
International orders:
Shipped via DHL Express
Shipping costs and duties are prepaid at checkout
⏱️ How Long Does Shipping Take?
Standard / Free Shipping
Ships within 1–3 business days
Does not include pre-orders or backorders
Expedited Shipping
Orders placed before 11 AM CT ship same day
Orders after 11 AM ship next business day
Pre-orders
Ship when inventory becomes available
Processed first-ordered, first-shipped
For special shipping requests, contact:
[email protected]
🌎 Do You Ship Internationally?
Yes — all international orders ship via DHL Express with:
Prepaid duties
Shipping costs calculated at checkout
✏️ Help! My Order Has Incorrect Information
Customers are responsible for entering accurate order details.
We are not responsible for incorrect:
Names
Addresses
Emails
Items ordered
If you need to fix an error, contact us before shipment at:
[email protected]
📭 My Package Was Undeliverable
If a package is returned due to an incorrect address:
You will receive a refund minus return postage
A new order must be placed to reship the item
📍 I Think My Package Was Lost or Stolen
Please ship to a secure location.
White Elm is not responsible for lost, stolen, or damaged packages.
What to do:
Check tracking regularly
Contact us if tracking has not updated in several days
Shipping Warranty Protection
We strongly recommend purchasing our Shipping Warranty at checkout.
It protects against:
Lost packages
Stolen deliveries
Transit damage
⚠️ If warranty is purchased:
Do NOT file claims with USPS or UPS — this voids coverage
Contact us directly for assistance
If You Decline the Warranty
You assume full responsibility.
Carrier insurance limits:
Priority Mail & UPS Ground: up to $100
USPS Ground: not insured
🚀 I Paid for Expedited Shipping — Why Was It Late?
Shipping fees are paid directly to carriers.
If a carrier misses delivery:
We will file a claim on your behalf
Refunds are issued only if the carrier reimburses us
⚠️ Expedited delivery dates are not guaranteed
⚠️ White Elm is not responsible for carrier delays
💰 Are Expedited Shipping Costs Exact?
Expedited rates are estimates.
If your order requires a larger box:
Additional shipping costs may apply
We will contact you immediately if needed
💎 My Order Has a High Value
For security:
Orders $250+ ship with photo confirmation
Orders $500+ require signature confirmation
🚫 Why Don’t You Ship to Vermont?
Due to Vermont’s strict notice and reporting requirements for businesses shipping into the state, we are currently unable to offer shipping there.
These regulations create significant administrative and compliance obligations that are not feasible for us to manage as a small business.
We sincerely apologize for the inconvenience and hope to serve Vermont customers in the future if requirements change.