Return conditions in full (the fine print)Updated 29 minutes ago

To qualify for a full refund, a returned item must be requested within 30 days of delivery, shipped back within 14 days of return approval, and arrive in new, unused, and undamaged condition with all original packaging and components: plastic covers, hangtags, zipper pull covers, dust bag, all straps, and tassel keychain, where included.

Returns that show wear, use, damage, or odors, or that are missing packaging or components, are refused. The customer is responsible for providing a label to have the item sent back; if no label is provided or paid for within 7 days of refusal, the item is donated or discarded.

Shipping charges, insurance, signature fees, and White Elm Priority Checkout are non-refundable. Outlet and clearance items are final sale. International orders: return shipping is the customer's responsibility. Damaged, defective, missing, or incorrect items must be reported within 3 days of delivery.