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White Elm

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">Orders placed through our official TikTok Shop are fulfilled by White Elm and are covered by the same warranty. Returns for marketplace orders are handled through that platform&apos;s return process, not our return portal. Bags purchased secondhand or from a seller we do not list as authorized are not covered by our warranty.</span></p>

Orders placed through our official TikTok Shop are fulfilled by White Elm and are covered by the same warranty. Returns for marketplace orders are handled through that platform's return process, not our return portal. Bags purchased secondhand or fro

I bought on TikTok Shop or another marketplace. Do the same policies apply?

Warranty and Repairs

Do you offer a discount for new customers?

Can I use more than one discount code?

I forgot to enter my discount code. What can I do?

Do you offer discounts for teachers, nurses, military or first responders?

Do you offer Buy Now, Pay Later?

Do you sell gift cards? How do they work?

Can I reuse a Facebook or Instagram code?

How do I contact you, and how fast will you reply?

Do you offer price matching or retroactive discounts?

General

How much is shipping, and when is it free?

When will my order ship?

How do I track my order?

Can I edit or cancel my order?

My shipping address is wrong. Can you fix it?

What is White Elm Priority Checkout?

How do pre-orders and backorders work?

Do you ship internationally?

My tracking says delivered, but I have not received my package.

My package was returned as undeliverable.

I paid for expedited shipping. Why was it late?

I placed a high-value order. Is anything different?

(2026) Will my order arrive in time for the holidays?

Do you offer wholesale or corporate orders?

Orders and Shipping

What is your return policy?

How do I start a return or exchange?

How do instant exchanges work?

How much does a return label cost?

How long until I get my refund, and where does it go?

What does finale sale mean? Can I return outlet items?

I received a damaged, defective or wrong item.

What happens to my rewards points if I return something?

Return conditions in full (the fine print)

I'm having issues using the return portal

Returns and Exchanges

Do you offer a warranty?

What does the warranty cover, and what does it not?

How do I file a warranty claim?

How does warranty claim get resolved?

Do you offer repairs outside the warranty?

My order arrived damaged, what can i do?

What is your vegan leather made of?

Will my laptop fit?

Will my water bottle fit in the side pocket?

Should I get the Gemini or the Gemini Mini?

Does the Gemini fit under an airplane seat?

How do I wear the Gemini as a backpack?

How much do the bags weigh?

How do I clean and care for my bag?

Are the bags water-resistant?

What are limited edition releases, and will they be restocked?

Products and Care

Why join White Elm Rewards?

How do points and VIP tiers work?

How do I redeem my points?

How does the refer-a-friend program work?

What are the VIP tier perks for warranty and returns?

Rewards

Where can I see the bags in person?

Where are White Elm bags designed and made?

About White Elm

I bought on TikTok Shop or another marketplace. Do the same policies apply?Updated 6 hours ago