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White Elm

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1"><strong>Earning: </strong>1 point per $1 spent; 10 points each for signing up, following on Instagram, liking on<br>Facebook, following on TikTok, and sharing on Facebook; 20 points for a product review; 50 points on your birthday.<br><br><strong>Tiers</strong> are based on your annual spend. Onyx (any spend): 1 point per $1. Topaz ($600+): 2<br>points per $1, 50 bonus points, warranty extended to 9 months. Emerald ($1,200+): 3 points<br>per $1, 100 bonus points, priority support, warranty extended to 12 months, free returns (up to<br>3 per year), and invitations to special events, focus groups, and free gifts.<br><br>Points post to your account immediately after purchase.</span></p>

Earning: 1 point per $1 spent; 10 points each for signing up, following on Instagram, liking onFacebook, following on TikTok, and sharing on Facebook; 20 points for a product review; 50 points on your birthday.Tiers are based on your annual spend. On

How do points and VIP tiers work?

Rewards

Do you offer a discount for new customers?

Can I use more than one discount code?

I forgot to enter my discount code. What can I do?

Do you offer discounts for teachers, nurses, military or first responders?

Do you offer Buy Now, Pay Later?

Do you sell gift cards? How do they work?

Can I reuse a Facebook or Instagram code?

How do I contact you, and how fast will you reply?

Do you offer price matching or retroactive discounts?

General

How much is shipping, and when is it free?

When will my order ship?

How do I track my order?

Can I edit or cancel my order?

My shipping address is wrong. Can you fix it?

What is White Elm Priority Checkout?

How do pre-orders and backorders work?

Do you ship internationally?

My tracking says delivered, but I have not received my package.

My package was returned as undeliverable.

I paid for expedited shipping. Why was it late?

I placed a high-value order. Is anything different?

(2026) Will my order arrive in time for the holidays?

Do you offer wholesale or corporate orders?

Orders and Shipping

What is your return policy?

How do I start a return or exchange?

How do instant exchanges work?

How much does a return label cost?

How long until I get my refund, and where does it go?

What does finale sale mean? Can I return outlet items?

I received a damaged, defective or wrong item.

What happens to my rewards points if I return something?

Return conditions in full (the fine print)

I'm having issues using the return portal

Returns and Exchanges

Do you offer a warranty?

What does the warranty cover, and what does it not?

How do I file a warranty claim?

How does warranty claim get resolved?

Do you offer repairs outside the warranty?

I bought on TikTok Shop or another marketplace. Do the same policies apply?

My order arrived damaged, what can i do?

Warranty and Repairs

What is your vegan leather made of?

Will my laptop fit?

Will my water bottle fit in the side pocket?

Should I get the Gemini or the Gemini Mini?

Does the Gemini fit under an airplane seat?

How do I wear the Gemini as a backpack?

How much do the bags weigh?

How do I clean and care for my bag?

Are the bags water-resistant?

What are limited edition releases, and will they be restocked?

Products and Care

Why join White Elm Rewards?

How do I redeem my points?

How does the refer-a-friend program work?

What are the VIP tier perks for warranty and returns?

Where can I see the bags in person?

Where are White Elm bags designed and made?

About White Elm

How do points and VIP tiers work?Updated 5 hours ago