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White Elm

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">We don&apos;t offer in-house repair services at this time, but you can find replacement straps, strap pads, and XL straps available in our Accessories section. If you need a repair to zippers, stitching, or hardware, we recommend reaching out to a local leather goods repair shop, as they can typically repair those parts for you!</span></p>

We don't offer in-house repair services at this time, but you can find replacement straps, strap pads, and XL straps available in our Accessories section. If you need a repair to zippers, stitching, or hardware, we recommend reaching out to a local l

Do you offer repairs outside the warranty?

Warranty and Repairs

Shipping & Delivery

Returns & exchanges

Changes & cancellations

Discounts & Payment

Ordering

Gemini & Gemini Mini Convertible Backpacks

Care instructions

Sizing

Warranty

Limited Edition Releases

Products

Do you offer a discount for new customers?

Can I use more than one discount code?

I forgot to enter my discount code. What can I do?

Do you offer discounts for teachers, nurses, military or first responders?

Do you offer Buy Now, Pay Later?

Do you sell gift cards? How do they work?

Can I reuse a Facebook or Instagram code?

How do I contact you, and how fast will you reply?

General

How much is shipping, and when is it free?

When will my order ship?

How do I track my order?

Can I edit or cancel my order?

My shipping address is wrong. Can you fix it?

What is White Elm Priority Checkout?

How do pre-orders and backorders work?

Do you ship internationally?

My tracking says delivered, but I have not received my package.

My package was returned as undeliverable.

I paid for expedited shipping. Why was it late?

I placed a high-value order. Is anything different?

(2026) Will my order arrive in time for the holidays?

Orders and Shipping

What is your return policy?

How do I start a return or exchange?

How do instant exchanges work?

How much does a return label cost?

How long until I get my refund, and where does it go?

What does finale sale mean? Can I return outlet items?

I received a damaged, defective or wrong item.

What happens to my rewards points if I return something?

Return conditions in full (the fine print)

Returns and Exchanges

Do you offer a warranty?

What does the warranty cover, and what does it not?

How do I file a warranty claim?

How does warranty claim get resolved?

What is your vegan leather made of?

Will my laptop fit?

Will my water bottle fit in the side pocket?

Should I get the Gemini or the Gemini Mini?

Does the Gemini fit under an airplane seat?

How do I wear the Gemini as a backpack?

How much do the bags weigh?

How do I clean and care for my bag?

Are the bags water-resistant?

What are limited edition releases, and will they be restocked?

Products and Care

Why join White Elm Rewards?

How do points and VIP tiers work?

How do I redeem my points?

How does the refer-a-friend program work?

What are the VIP tier perks for warranty and returns?

Rewards

Do you offer repairs outside the warranty?Updated 25 minutes ago