Discounts & PaymentUpdated 2 months ago

I forgot to enter my discount code at checkout. What can I do?

Please send us an email with the discount code you want to apply to your order and we will check to see if we can apply it retroactively.

Please Note: Welcome discounts do NOT apply to Final Sale/Outlet items.

Do you offer Buy Now Pay Later?

We offer AfterPay, Sezzle & ShopPay Installments. 

Note for ShopPay Installments: Rates from 0% APR or 10-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers: affirm.com/licenses. 

 Can I get a discount based on my job?

At this time we are not offering discounts based on employment or military involvement. 

Can I reuse a Facebook/Instagram discount code on another order?

Discounts offered by Facebook and Instagram are NOT associated with White Elm and CAN NOT be applied to another order under any circumstance. Facebook and Instagram will not reissue their discount codes, so once you use it, the discount cannot be given again. Returns, cancellations, and exchanges are no exception. We are not able to offer a replacement discount code. 

How long should a refund take to reach me?

Refunds can take 1-3 business days to process back to your bank.

Can I get the sale price even though I bought outside of the sale dates?

WE DO NOT BACKDATE OR FUTURE DATE OUR SALES Sale prices are ONLY valid during the sale dates and hours specified. We cannot offer refunds on past purchases nor can we extend our sale dates if the sale was missed.

Out-of-stock items are NOT included in sales unless it is available on pre-order. Some pre-order items may be included depending on the sale.