Changes & cancellationsUpdated a year ago

Can I change my order?

Order changes can be made BEFORE your order ships. Please let us know immediately if you need to change something about your order. Once an order leaves our warehouse, we are not able to edit it.

How can I cancel my order?

If you need to cancel your order, please use our RETURN PORTAL. The order MUST be cancelled BEFORE it is shipped. Once it is shipped, we can no longer cancel it.

Please note: After repeat cancellations by the same customer, a 20% cancellation charge will apply on the third and all consecutive cancellations. This is due to the nonrefundable transaction costs that we incur for each canceled order.